Clinic Policies

Welcome to Radiant skin & Laser clinic. We value your trust and aim to provide safe, effective, and high-quality services. This policy outlines our clinic’s procedures, patient responsibilities, and terms, including our refund and cancellation policies. By receiving treatment at Radiant skin & Laser Clinic, you agree to the terms set forth below.

Scope of Services

  1. We offer a range of skin and Light based treatments, including but not limited to:

    • Laser hair removal

    • Laser skin resurfacing

    • Microdermabrasion

    • Chemical peels

    • High intensity focus ultrasound

    • Skincare consultations and routine treatments

  2. All treatments are performed by qualified Dermal therapist trained in the relevant treatment. We follow strict protocols and uphold industry standards for client safety.

Informed Consent

  1. Treatment Explanation: Prior to undergoing any treatment, client will be provided with a detailed explanation of the treatment, including expected outcomes, side effects, benefits, and potential risks or complications.

  2. Consent Forms: Clients must read and sign a consent form acknowledging that they understand the nature of the treatment and any associated risks.

  3. Medical History: Clients are responsible for disclosing their full medical history and any health changes before each treatment to ensure safety and optimal results.

Client Confidentiality and Privacy

  1. All Client information, including health records and personal details, will be treated as confidential in accordance with privacy laws.

  2. We may use de-identified data or photos for educational or marketing purposes only with explicit written consent from the client.

  3. We store client records securely.

Appointment Scheduling and Attendance

  1. Scheduling: Appointments can be made via phone, email, or through our online booking system. We require accurate contact information to confirm bookings.

  2. Timeliness: Please arrive at least 10 minutes prior to your appointment to complete any necessary paperwork or consultation. Late arrivals may result in shortened treatments or rescheduling, depending on availability.

Cancellation Policy

  1. Standard Notice: We request at least [48 hours] notice for any appointment cancellation or rescheduling.

  2. Late Cancellations: If you cancel or reschedule within [48 hours] (or your clinic’s stated timeframe), a cancellation fee may apply. The amount of the fee will be disclosed at the time of booking.

  3. No-Shows: Failure to attend a scheduled appointment without proper notification may result in a no-show fee. Repeat no-shows or late cancellations may lead to a requirement for a non-refundable deposit to book future appointments.

NO CHILDREN IN CLINIC POLICY

Due to the operation of medical-grade class-4 skin and laser devices, we are unable to accommodate children at our clinic. Children cannot be left unsupervised in the clinic at any time, so please ensure all appointments are scheduled with this in mind. We thank you for respecting this policy and the experience of others in the clinic.

7. Refund Policy

  1. Services:

    • No Guarantee of Results: Results from aesthetic or laser treatments can vary among individuals. As such, [Clinic Name] does not offer refunds based on the outcome of a service once it has been rendered.

    • Treatment Packages:

      • If a patient purchases a package (e.g., a series of laser sessions) and chooses not to complete all sessions, the clinic may offer pro-rated refunds for unused sessions, minus any discounts that were applied at the time of package purchase.

      • Alternatively, unused sessions in a package may be transferred to a different treatment or to another individual at the clinic’s discretion, subject to management approval.

  2. Products:

    • Skincare or Retail Products: Products purchased and opened cannot be returned for a refund due to health and safety regulations, unless they are defective.

    • If a product is unopened and in its original condition, it may be returned or exchanged within [7–14 days] (insert your clinic’s timeframe) of purchase with a valid receipt, subject to management approval.

  3. Deposits:

    • Some treatments may require a deposit to secure the booking. Deposits are generally non-refundable unless the appointment is canceled by the clinic or extenuating circumstances apply (at the clinic’s discretion).

Payment Terms

  1. Payment for services is due at the time of treatment. We accept [list payment methods: cash, major credit cards, debit cards, etc.].

  2. If you have purchased a treatment package, full or partial payment is required as per the terms agreed upon at the time of purchase.

  3. Outstanding balances must be cleared before additional treatments can be provided.

Rescheduling by the Clinic

  1. In rare cases, treatments or appointments may need to be rescheduled by the clinic due to staff availability, equipment maintenance, or unforeseen circumstances.

  2. We will provide as much notice as possible and work to accommodate your schedule with a new appointment time promptly.

Adverse Reactions and Complications

  1. In the event of any adverse reaction to a treatment, please contact our clinic immediately. Follow any aftercare instructions provided, and seek medical attention if necessary.

  2. We do our utmost to ensure safety and minimise risks, but no medical or aesthetic procedure is entirely without risk.

Code of Conduct

  1. We expect all patients to treat our staff and other clients with courtesy and respect. Harassment, abusive behavior, or violations of clinic rules may result in termination of services.

  2. Please maintain appropriate behaviour and follow all clinic instructions, especially regarding health and safety protocols.

Updates to Policy

We reserve the right to modify or update these policies at any time to reflect changes in services, operations, or legal requirements. Notice of such changes will be posted in our clinic or on our official website.

Contact Information

If you have any questions or concerns about these policies, please contact:

  • Clinic Name

  • Address

  • Phone Number

  • Email Address

  • Website (if applicable)

Disclaimer: This policy template is provided as a general guide. It does not constitute legal advice, nor does it take into account specific local laws and regulations. Always consult an attorney or local authorities to ensure that your clinic’s policies comply with all relevant rules and standards.

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Below is a sample website policy for your skin and laser clinic. It covers common elements such as terms of use, disclaimers, intellectual property rights, privacy considerations, and more. Please note that this is a general template and may not address all legal requirements specific to your jurisdiction. Always consult with a legal professional to ensure compliance with local laws and regulations.